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Southwest Hotel Management & Hankamer and Associates Hotel Brokers has over 30 years' experience in marketing, developing and operating quality full service and limited service hotels. As Hotel Brokers, we bring our experience as Hotel Owners to the clients that we present, enabling them to maximize the value of their asset upon sale. Our experience, contacts within the industry and operational savvy set us apart from other brokerage houses which do not have this expertise to draw from.As a listing broker, SWHotel & Associates assimilates market and operational data to develop a full color package of a hotel property for presentation to pre-identified buyers from our database. SHM is a company which offers a full range of management services to the new or to the existing hotel owner. Our staff of professionals has broad experience in every aspect of new hotel development, acquisition, financing, operations, and disposition. To the prospective hotel owner, our company can assist in every phase of development, from product conceptualization to site selection, architectural planning, interior design, construction management, purchasing, staffing, and pre-opening marketing. For the existing hotel owner, our staff of specialists will develop and implement a businesss plan consisting of budgets, marketing objectives, cost controls, standardized purchasing, employee training, life safety issues, insurance claim control, and preventative maintenance procedures. Being hotel owners ourselves, we appreciate the importance of timely and accurate information as a means of protecting our investments. Our computerized accounting and data processing systems generate industry standard financial statements as well as productivity reports and comparative performance analyses. Our internally developed software provides budgeting and forecasting tools which allow our general managers to live within their committed business plans, and to follow his/her operating results on a day-to-day basis

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10 secrets to becoming a top hospitality professional

Looking to make a career in the hospitality industry? These 10 secrets will help you on your way! From networking to customer service, these tips will help you learn everything you need to become a top hospitality professional. With these tips, you will be able to take your career to the next level and thrive in this competitive field. So read on, and start learning how to be a top hospitality professional today!

Start networking early

Networking is one of the most important aspects of being a successful hospitality professional. It not only helps you build relationships with potential clients, but also allows you to learn about new opportunities that may be available to you. In order to start networking early, be sure to attend events and conferences related to the hospitality industry. This will allow you to connect with potential clients and colleagues.

Taking advantage of customer service training can help you become better at dealing with difficult customers.

However, not all customers are easy to deal with, and some can be quite challenging. If you want to be successful in the hospitality industry, you need to be prepared for the occasional difficult customer.Fortunately, there are many resources available to help you deal with difficult customers. Many hotels and restaurants offer customer service training courses, which can help you learn how to handle difficult situations effectively. Additionally, online resources like YouTube offer helpful videos that will teach you how to deal with difficult customers. By taking advantage of these resources, you can increase your chances of being successful in the hospitality industry.

Take advantage of customer service training

When it comes to customer service, there are a number of things you can do to make your experience worse rather than better. By taking advantage of training programs and resources, you can learn how to deal with difficult guests and improve your skills in a variety of areas.

Customer service is a complex field that requires a great deal of knowledge and skill. Fortunately, there are plenty of opportunities to improve your skillset. Many organizations offer training programs that can help you understand the different aspects of customer service.

By taking advantage of these opportunities, you can build a strong foundation for a successful career in hospitality.

When you’re greeting guests, it’s important to strike the right balance between warmth and politeness. You want to make the guests feel welcome, but you don’t want to come across as too familiar or pushy. There are a few ways to achieve this balance. For example, you could say hello, ask how they are doing, and say goodbye before leaving. You could also offer your guests a drink or some snacks.

Many hospitality professionals also think it’s important to know the different customs and greetings that are popular in different parts of the world. This can help you to create a more personal and customized experience for your guests. For example, if you know your guests are from Spain, you might want to offer them a sevillana (a type of wine from the region).

When it comes to making guests feel comfortable and relaxed, there are a few things you can do. For example, you could play some soothing music or light some candles. You could also create some tactile elements in your environment, such as fresh flowers or a plush pillow. All of these small details can have a big impact on the guest’s experience.

Master the art of customer service

When providing customer service, it is important to be patient and understanding. A successful customer service experience starts with being knowledgeable about your product or service. It can be difficult to remain calm and efficient when faced with difficult customers, but it is important to learn how to deal with them effectively.

To be a top customer service professional, it is important to have a strong foundation in the art of customer service. As a customer service professional, it is your responsibility to ensure that each and every customer has a positive experience. When providing customer service, it is important to be patient and understanding. Customer service is not just about fixing a problem; it is also about providing support through the entire process.

It can be difficult to remain calm and efficient when faced with difficult customers, but it is important to learn how to deal with them effectively. Mastering the art of customer service will help you provide the best possible customer experience.

When it comes to interacting with guests, there are a variety of ways to approach them. Some hospitality professionals prefer to get to know their guests on a personal level by asking personal questions. Others find that it’s helpful to take a more observational approach, noting little details about the guests such as their attire or behavior. Whatever style you choose, it’s important to be comfortable with it. You don’t want to seem scripted or insincere, but you also don’t want to let the guests feel uncomfortable either.

In general, it’s important to be personable and authentic at all times. If a guest seems agitated or tense, try to ease the situation by speaking in a calming voice and taking note of any relevant medical information. If a guest is unusually polite or helpful, take notice of that too! There could be a reason behind their behavior, and you might be able to use that information to your advantage in the future.

No matter how well you interact with your guests, there will always be those who behave poorly. For the most part, these incidents can be avoided if you know what to look for. Watch for signs of intoxication or anger; if you see either of those things happening, try to diffuse the situation as quickly as possible. If the situation gets out of hand, call security or wait staff for help. No one wants a chaotic party, but sometimes it’s unavoidable.

When it comes to hospitality, practice makes perfect! By engaging in regular training sessions or workshops, you’ll stay up-to-date on industry trends and ensure that your skills remain sharp. This also gives you the opportunity to network with other professionals and learn from their experiences.

Last but not least, remember that hospitality is an ever-evolving field. As new technologies enter the market, your skills may need to change in order to keep up. Checking out new courses and seminars is always a good idea – not only will you stay current with industry trends, but you might also discover new ways to improve your overall service experience.

Master the art of hospitality scheduling

When it comes to creating successful hospitality schedules, there are a few key things you need to keep in mind. One of the most important is understanding your customer’s needs. By understanding what they want and need, you can create a schedule that meets their specific needs.

Another important factor is being able to effectively communicate with your guests. They should be able to understand and follow your schedule easily. In addition, it’s important to be organized and efficient when creating your schedules. This will help you save time and money.

Of course, there are a number of other factors that are essential for creating a successful schedule. For example, it’s important to consider the availability of your team and the facility you’re working in. Creating a schedule that works with all of these factors is key to success. With a little practice and patience, mastering hospitality scheduling will become an easy task!

When it comes to staying organized, there are a number of ways to go about it. Between digital devices and paper calendars, there are many different combinations to consider. Some people prefer to use digital calendars, while others may prefer a combination of both. It really depends on what works best for you.

Expand your knowledge of the hospitality industry

To become a top hospitality professional, you need to expand your knowledge beyond the basics. Here are some ways to do just that:

1. Networking is essential for any hospitality professional, and learning how to network is one of the most important skills you can develop. Start by attending networking events and workshops, and then expand your network by meeting people in person.

2. Attend customer service training courses to learn how to handle difficult customers and manage angry guests. This type of training will also teach you how to build relationships with your clients and improve your communication skills.

3. Become familiar with the different aspects of the hospitality industry, such as food and beverage, event planning, or customer service. By doing so, you’ll be better prepared to take on any task that comes your way.

4. Stay up-to-date with industry news and trends by reading industry magazines and websites. This will give you an edge when competing for jobs or client referrals.

5. Enrich your knowledge of hospitality with online courses and books that focus on specific topics in the industry, such as marketing or event management. By expanding your horizons, you’ll be well on your way to becoming a top hospitality professional.

Getting started in the hospitality industry can be daunting, but with the right tips and tricks, you can become a top performer. Here are ten secrets to becoming a talented hospitality professional.

1. Start networking early.

Networking is one of the most important skills you can develop in the hospitality industry. By networking with other professionals, you’ll not only build relationships that will help you in your career, but you’ll also learn about new opportunities and technologies in the hospitality industry.

2. Take advantage of customer service training.

If you want to excel as a hospitality professional, you need to be able to provide top-notch customer service. By taking advantage of training programs offered by your employer or by third-party providers, you’ll be able to learn how to deal with difficult customers and resolve disputes quickly and properly.

3. Master the art of customer service.

If you want to be a leading player in the hospitality industry, you need to be able to provide exemplary customer service. This means knowing how to handle complaints and problems gracefully, and being able to maintain customer satisfaction at all times.

4. Master the art of hospitality scheduling.

With so many guests coming through your doors each day, it’s crucial that you know how to schedule your staff correctly. By understanding demand patterns and tweaking your staffing schedule based on that information, you’ll ensure that your guests have the best possible experience.

5. Expand your knowledge of the hospitality industry.

Not only do you need to know about the technology involved in the industry, but you also need to understand how guests behave and what they expect from a hospitality experience. By reading industry publications, attending trade shows, and spending time talking to guests and other professionals, you’ll be well on your way to becoming a knowledgeable insider.

6. Get creative with hospitality marketing.

One of the keys to success for any hotel or restaurant is effective marketing. By using creativity and innovation in your marketing campaigns, you can attract new guests and keep those who are already regulars coming back time and time again.

7. Stay current in hospitality technology.

As technology changes so does the hospitality industry, which means that you need to stay up-to-date on the latest trends and technologies in order to be successful. Whether it’s keeping up with new software programs or learning about new concepts in social media marketing, being current with technology

Get creative with hospitality marketing

When it comes to hospitality marketing, there are no limits to what you can do. creativity is key when it comes to designing successful hospitality marketing campaigns.

Some creative ideas for hospitality marketing campaigns include using interesting and unique marketing materials, developing innovative advertising concepts, and targeting specific demographic groups. Additionally, it’s important to think about the overall brand image of your business, and how you can portray that to your customers. In order to get the most out of your hospitality marketing efforts, it’s essential to be versatile and keep up with the latest trends.

marketing is all about creating a relationship with your clientele. By building trust and rapport with your clients, you’ll be able to retain them longer and attract more repeat visitors. good customer service is also key in terms of maintaining positive relationships with your clients. Always go the extra mile to ensure that they’re satisfied with the level of service they receive.

When it comes to scheduling your staff, be sure to take into account their availability and preferences. You don’t want to overload them or have them work long hours without a break. Likewise, make sure that your guests are comfortable being accommodating and adapting to changes on short notice. Utilize a variety of hospitality scheduling tools and software to help you organize your events more efficiently.

Expanding your knowledge of the hospitality industry can be a great way to increase your skillset and improve your understanding of how businesses operate. learn about the different types of hospitality businesses, their typical customer bases, and the various services they offer. Additionally, be sure to stay current with industry news and developments so that you can make informed decisions when planning your next event.

Getting creative with your hospitality marketing efforts doesn’t have to stop at advertising and marketing materials. In fact, sometimes the best ideas come from within. Among other things, consider using social media platforms such as Facebook and Twitter to spread the word about your business. Furthermore, hosting tastemaker events can give your business a boost in terms of prestige and visibility. And finally, don’t forget the most important element of any hospitality marketing campaign – customer satisfaction!

To be a successful hospitality professional, it is important to have a strong network of contacts. As you start your career, take advantage of events, social gatherings, and online resources to build relationships with influential people in the industry. By networking, you can learn about new opportunities and meet potential employers. You can also use your connections to find suppliers and partners, which will help you expand your operations.

As a hospitality professional, it is important to be able to serve customers with excellence. To do this, you must have a strong understanding of customer service principles. This includes learning how to handle complaints, addressing issues systematically and tactfully, and offering Solutions That Work. Customer service training can also give you the skills you need to be an exemplary hospitality professional.

The hospitality industry is always changing, which means that you must keep up with the latest technologies. If you want to stay ahead of the curve, take courses in online marketing and hospitality software. These resources can help you create effective content, manage customer information, and track sales and visitor trends.

In order to be a successful hospitality professional, it is essential to be creative. This means being able to think outside the box, come up with new ideas, and deliver exceptional service. To be creative, you must expand your knowledge of the industry and its different components. For example, you may want to learn about restaurant management or wine appreciation. Or you might want to explore new ways to market your business.

As a hospitality professional, it is important to have perseverance. This means never giving up on your dreams or aspirations. It also means never quitting when faced with a difficult situation or challenge. Persistence will help you overcome obstacles and reach your goals.

Stay current in hospitality technology

It can be hard to keep up with all the changes in the hospitality industry, but that doesn’t mean you have to miss out on important updates. In fact, staying up-to-date on the latest hospitality technology advances is key to providing the best customer experience. Here are a few ways to stay current:

1. Keep up with industry trends.

2. Utilize industry resources.

3. Attend industry events.

4. Get involved in online forums and communities.

5. Access industry news and websites.

6. Use technology to stay ahead of the curve.

7. Keep your skills sharp by taking advantage of continuing education opportunities.

8. Stay safe and secure by using sensible security measures and best practices.

Starting out in the hospitality industry can be an intimidating task, but by following a few simple tips you can make the Transition into the industry much smoother. networking is fundamental to any successful career, so start by reaching out to your friends and family and see if they have any connections in the hospitality business. customer service is always a top priority and learning how to provide the best possible service to your customers is key to establishing yourself as a professional within the industry. Always be aware of new technology that could impact your business and stay current with the latest news and trends in the hospitality world. Keep in mind that hard work and perseverance are key ingredients for any success story in this sector.

Enrich your skillset with hospitality education

In order to succeed in the hospitality industry, it is important to learn as much as you can. There are many different types of education that can help you grow as a professional. Whether you want to learn new skills, expand your knowledge, or grow your customer service skills, there is a program for you. Below are some options for education that can help you in your pursuit of a successful career in the hospitality industry.

1. Hospitality school: A diploma or degree from a respected hospitality school can give you the foundation that you need to succeed in the hospitality industry. Many of the largest and most well-known hospitality chains require their employees to have at least an associate’s degree from a reputable school. There are also many online programs that offer quality education without leaving home.

2. Learning on the job: In addition to attending a hospitality school, becoming a professional should also include learning through experience. The best way to learn is by doing. If you are able to gain experience in the hospitality industry, you will be able to build your skills quickly and learn what is required for success. Employers value employees who have taken the time to learn on the job, and there are plenty of opportunities for you to do so. Start by researching companies in your area and finding jobs that match your skill set.

3. Taking coursework: If attending a traditional school or gaining experience isn’t an option for you, there are also a variety of courses that you can take to maintain your skills and knowledge. Online courses are available 24/7, making them convenient for busy professionals. Many universities also offer distance learning programs that allow you to complete coursework while continuing to work or take care of your family responsibilities.

No matter which route you choose, education is essential for success in the hospitality industry. By taking the time to educate yourself, you will be on your way to a prosperous career in the industry.

Networking is essential for any hospitality professional, but it’s not easy to do. Here are some tips to make networking easier.

Making connections with people is important in the hospitality industry. Not only will it help you find new clients and learn more about the industry, it can also help you build your network. Here are a few tips for becoming a great networker:

1. Start by following people who interest you. Whether it’s a blogger you admire or an industry influencer you follow on social media, starting out by listening and interacting will open up more opportunities for you.

2. Join local networking events. Not only will attending events give you the opportunity to meet new people and learn more about the industry, it also gives you an opportunity to show your potential clients what you’re capable of.

3. Make connections online. Social media is a great way to connect with people from all corners of the world. You can also join online forums and groups related to the hospitality industry, which will give you even more opportunities to network and learn.

4. Be persistent. Don’t be afraid to reach out to people multiple times if you don’t initially connect with them. Contacts that are difficult to grab hold of may eventually warm up to you once they see how interested you are in getting to know them.

It takes time and effort to become a great networker, but the benefits are well worth it!

Advocate for yourself in the hospitality industry

It can be tough to stand out in a competitive hospitality environment. But with a little effort, you can make a name for yourself and get ahead in your career. Here are 10 tips to help you do just that.

1. Start networking early.

Networking is one of the most important skills you can have as a hospitality professional. It’s the foundation of your career, and it will help you build relationships with other professionals and customers.

2. Take advantage of customer service training.

Customer service is one of the most important aspects of the hospitality industry. Not only do you need to know how to deal with rude customers, but you also need to be able to handle unexpected situations.

3. Master the art of customer service.

One of the biggest challenges for hospitality professionals is dealing with difficult customers. But by mastering the art of customer service, you can defuse any potential conflict and keep your business running smoothly.

4. Master the art of hospitality scheduling.

There’s a lot to consider when it comes to scheduling a hotel or restaurant event. You need to ensure that all the details are perfect, from the food and drinks to the stage and DJ selections.

5. Expand your knowledge of the hospitality industry.

Hosting a dinner party? Interested in starting a catering business? There are plenty of opportunities for growth in the hospitality industry, so be sure to explore all of them!

6. Get creative with hospitality marketing.

There are many different ways to market your business successfully. From social media marketing to print advertising, there’s plenty of ways to reach potential customers.

7. Stay current in hospitality technology.

The hospitality industry is constantly evolving, which means you need to be up-to-date on the latest technologies and software tools.

8. Enrich your skillset with hospitality education.

If you want to become a top professional in the hospitality industry, you’ll need to learn new skills regularly. Fortunately, there are plenty of educational opportunities available online and at brick-and-mortar establishments alike.

9. Advocate for yourself in the hospitality industry.

As a top hospitality professional, it’s important to know your rights and responsibilities. Always document any disputes or disagreements so that everyone knows what’s expected of them.

10. perseverance will make all

Networking is essential to success in the hospitality industry.

It is important to start networking early in your career if you want to be successful in the hospitality industry. Not only will networking help you build relationships that can lead to career opportunities, it can also be a great way to meet people who can help you with your skills. Additionally, networking can teach you about the industry and what’s happening in it.

Customer service skills are key to becoming a top hospitality professional.

A good customer service attitude is essential for any hospitality business. A willingness to go above and beyond to satisfy your customers is a must if you want to be successful. Learning how to deal with difficult customers and how to stay calm under pressure are both important skills. Furthermore, being able to effectively solve customer complaints is a critical part of the job.

Learning about the various aspects of the hospitality industry is essential.

Knowing the different aspects of the hospitality industry can make you an expert in your field. For example, if you are interested in food and beverage, it is important to understand how restaurants run their businesses. Similarly, if you want to work in front of guests, it is helpful to know about table setting and wedding etiquette. By understanding all aspects of the industry, you will be able to better serve your guests and meet their needs.

Being able to work well under pressure is a key factor in success in the hospitality industry.

Working in a high-pressure environment can be challenging, but it’s important that you are able to handle stress well. There are many different pressures that a hospitality professional may face, from dealing with upset guests to working long hours. If you can manage these pressures well, you will be well on your way to success.

Having the knowledge and skills necessary for success in the hospitality industry is essential.

There isn’t one specific skill set that is necessary for success in the hospitality industry. However, having knowledge of common business procedures, customer service techniques, food preparation techniques, and event planning basics will help you stand out from the competition. Without these skills, it will be difficult to find a job in the hospitality industry or even start your own business. Therefore, it is important to develop these skills over time.

Creating effective marketing campaigns is essential for any hospitality business.

Marketing campaigns are an important part of any hospitality business. They can help promote your business and attract new

perseverance will make all the difference

Being a successful hospitality professional requires hard work and dedication. Without perseverance, many professionals would give up too soon. Perseverance is key to overcoming obstacles and becoming a top performer. It takes a lot of hard work and dedication to be successful in the hospitality industry. However, with perseverance, anyone can achieve their goals.

There are many challenges that a hospitality professional will face. From customer service to scheduling, every aspect of the job requires skill and knowledge. However, with perseverance, any individual can learn and grow in their field.

It is important to stay current with the latest technology in the hospitality industry. By learning about new technologies, professionals can improve their efficiency and skills. Additionally, education provides professionals with the skills they need to succeed.

Leading a successful hospitality career requires advocating for oneself. It is essential to be confident and know what you want in order to be successful. Being able to articulate your goals is critical to being successful in the hospitality industry. With the right attitude and perseverance, anyone can be a success in the hospitality industry!

If you want to make a career in the hospitality industry, these 10 secrets will help you on your way! Start networking early and take advantage of customer service training to learn the skills you need to be successful. Master the art of customer service and hospitality scheduling to ensure your guests have a great experience. Get creative with your hospitality marketing efforts and stay up to date with the latest technology. Enrich your skillset with education, and advocate for yourself in the industry. With perseverance, you can make a name for yourself in the hospitality industry!

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